Ring Stick up camera not connecting to live feed or detecting motion

Hi,

My Ring stick up camera’s both do not connect to live feed or detect motion they pretty much don’t work at all. They are fully charged and both have been reset and they worked for a brief time after reset then stop working again. They both state that they are connected perfectly to the wifi Extender but still no luck in getting them to work. I have read a few posts from this community page stating the facts that the Ring stick up cams don’t work with all routers and SSID. Any ideas with what can solve this problem?

Hi @Craig1. We have a great Community article that has some tips and tricks for getting your camera to connect. Try looking these over to see if they offer any improvement. If for some reason you are still having this issue, our support team can help. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.