Ring Stick Up Cam sends notifications but doesn't record event or show Live View

Products Security Cams
1

Beginning 10/27 around midnight our stick up camera quit recording events or allowing us to view Live. It sends motion notifications, has a strong wifi signal but will not work. I logged on to ring.com and again no events logged. We had a 2 pack so I pulled out the other camera (never used) and the results are the same. No events, No LIVE view.

-uninstalled App and Camera… reinstalled both. …no change

-installed 2nd Camera (brand new… no change

-Ran App on husbands android & android tablet… no change

-Rolled back the App on my android to see if an older version would work… no change

-Support had me load Rapid Ring App… no change

-I brought the camera to work to run it on a different wifi network … no change

2

Hi @SSantana. Since you’ve already walked through some of the basic troubleshooting steps I would have suggested, would you mind reaching back out to our support team directly for this? They’ll be able to pull up your account and take a closer look at your device for you in order to find a solution for this. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: