Ring Spotlight Cam Wired Plus lights not stable

I purchased a Ring Spotlight Cam Wired Plus and overall it’s been working fine. However, the lights don’t stay in their position. Any wind and they just droop and point down. There is no tightening screw that I could find for the lights, just the camera, and even the camera is dropping over time. What can I do to fix this?

Both the light arms and the Camera collar should be tight enough to keep your lights in the desired orientation. These parts of your Camera should move into position with minimal force, but should also remain in place without drooping.

There is not an adjustment bolt to tighten so if this concern persists, check in with our support team for further assistance. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.