Ring Spotlight Cam - Mic Noise

I bought several cameras about 8 months ago. Hardwired spotlight cams. All of them have been working fine until last week. One of my cameras now has a microphone issue. The only sound it records is a loud electronic hum, day or night, 24 hours a days. The rest of my cameras still work fine. All I can do is turn the mic off, which is unacceptable. https://ring.com/share/a7fa75bb-7241-46cb-9be9-4e8543ae6256
Any help would be appreciated.

Hi @AnthonyB. Thank you for sharing a video example of what you’re experiencing. Try resetting the Camera by holding down the reset button for at least 20 seconds. Once this reset is complete, walk the Camera through a new setup in the Ring App using the steps under Set Up a Device. If this noise is still happening after completing these steps, please give our support team a call at one of the numbers available here so they can take a closer look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.