Ring Spot Light Camera Not Charging

Hello I have a spotlight camera (wireless) and my solar panel isn’t charging it. I have already bought a new solar panel and nothing changed. It’s as if the solar panel isn’t charging AT ALL. I’ve already configured the settings to consume less power and nothing has changed. I’m narrowing it down to either the batteries or camera itself. Any help would be nice.

Does the Ring App actually say Solar is charging?
When I was setting up mine I couldn’t get it to start charging. What I had to do was to firmly press the solar cable connector into the back of the camera. I believe there was even a “click”. Once I did that the App showed that the camera was being charged by Solar.

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