Ring Spot Camera (Solar) Not Hard Resetting

We’ve been having issues with the Ring Spot Camera (Solar) not connecting to wifi, and giving the famous, “battery door is open…” error. It was suggested to do a hard reset - but alas, that isn’t working is well.

Holding down the reset button for 30-seconds does nothing, no lights, nothing in the app, just…silence. Both batteries are fully charged (of course) - but, we’re stumped.

Hey @the_bittersteel! It sounds like you’ve covered all the best and necessary steps to resolve this concern. I recommend checking the battery hatch area for any debris and ensure to fully connect the battery before closing. If there are still no lights or response after a reset, our support team will be able to assist with the next steps.