Ring solar panel connector

Why does every solar panel I get not have a retainer clip on it for the power cord? I’m on my third one and none of them have had it. The instructions enclosed with the solar panel and my spotlight cam all show that there is supposed to be a clip to secured the cord from the solar panel to the cam.

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No response, so I guess I’ll send it back along with the camera too.

Hey @mitchman010. My apologises that you have gone without a response over the weekend. As we are a neighbor to neighbor support forum, you will need to reach out to our support team directly for a quick follow up. I recommend that you please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back if you still are having a concern on this and I’m happy to follow up for you! :slight_smile: