You cannot withdraw consent if consent isn’t being used as a legal basis to process.
I also can’t help and nor can RIng, if you are US based and resident in a state that has poor data protection law (federal law is woeful - that is a given) . That isn’t Rings fault, it’s yours, the voter. You can’t blame them for your government etc.
Here in the more enlightened EU we have strong DP laws and it is these laws I believe that Ring have broken. My DSAR is due within the next week and I will post back with findings. My feeling is that they won’t fulfil the DSAR correctly. They may even offer me free stuff to make me go away. We will see.
@tinrobot I appreciate your nuanced reply. However, the premise of your argument suggests that companies only respond to legal pressure–I disagree. If enough customers, or in this day & age, the right social media “influencers” apply sufficient pressure, Ring will acquiesce to the demands of their customers. Would laws help? Sure. However, money talks much, much louder. If somehow I could compel thousands of customers to threaten to cancel their contracts, trust me, Ring would change their policy by next Tuesday. I’m going to do what I can.
I agree to a degree - inn the EU the greatest threat to businesses flouting DP law isn’t regulatory action but reputational damage.
However, unless you have a regulatory framework the consumer is fighting a losing battle. Companies “greenwash” their environmental efforts and they are doing the same ith DP issues - just look at the glib replies from Ring on this forum. Our data is being misused by corporations and governments to such an extent that sometimes I feel we have already lost. The big problem is that most people don’t care and in many cases will sacrifice privacy for convenience.
Has Facebook changed since it was caught red handed misusing data? No, because the business model is fundamentally wrong and it is headed by a freak that fundamentally doesn’t believe in data privacy. Millions still use facebook. Go figure.
Ring should be held to account but due to the type of product they sell it is likely that action based on regulatory constraints is likely to be more of a stick than a few posts on the sites “community” pages.
I am a California resident, at least for now. California passed a law, much like the EUs GPDR laws, that went into effect on January 2020.
As provided by the new law I am requesting the following.
I also would like to know what personal information is collected about me.
How I can access it and if it is shared and if so with whome, including those needed for the service.
I would like a response in a resonable amount of time from Ring and will be making the request to them directly.
I know Ring says they do not sell our information, but I will state for the record, that I do not give the them the right to sell any of my information.
I will be making a formal request to Ring as soon as I can find a way of doing so.
mfowler I share your concern. I called Ring last week, requested to speak with a manager to demand that I opt out of any and all information sharing. Still have not received a call back. When I followed-up, they said my case is being reviewed by Ring legal staff. I plan to call again on Friday (2/21). I’ll keep you posted.
I too have requested several times for details as to what private data is being shared with whom; for what purpose (in particular Facebook and Google); and how I can opt out; etc. All the things that any concientious consumer would want to know… I only get the standard responses that we’ve all seen on the this board.
I did finally get an email reply that told me that you can request a
“In response to how Ring’s apps were using invisible trackers to send data to third-party marketing and analytics firms, the company said it was ‘temporarily pausing the use of most third-party analytics services in the Ring apps and website’ while it worked on tools for people to opt out of this type of data sharing.”
However, when I ran the Fyde app, it looks to me as if the Ring app is still collecting all the third party data that the EFF identified…
meme–thanks so much, this is good. I’ll submit the request. Why on earth it would take 30 days, I’ll never know. Considering, they can activate a new customer account in a matter of seconds, literally.
So, I can request a copy of my personal information, or delete my data (which means close the account). What I’d like, is a simple way to just opt-out of information sharing. Attached is a form which Verizon provides for doing so with their system. Ring needs to do the same.
