Ring Setup HELP PLEASE!!!

Products General Questions
#1

I recently purchased a new home that had the Ring Pro doorbell setup. The only thing left to do is connect to my Internet Connection.

I proceed through the steps in the Ring App (scan the QR code and select doorbell, etc.). When it comes to setting up the WIFI, it says to select something that appears as “Ring” or “Chime” under the Wifi names. I do not see anything that resembles this and, therefore, I am unable to connect the doorbell to my Phone’s WIFI.

Am i missing something here? Let me know if someone can kindly help me out. Thanks!!

1 Like
#2

Hey @kbrinkley09. Have you been able to reach out to our support team on this concern? It sounds like the Ring network is not being broadcasted, so you will want to follow up with them to get this looked into further. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.