Ring Retrofit Install sensor Problem

Hi, installing ring retrofit. Two wired doors that worked fine on previous system connect and indicate “closed” but won’t register “open”. Any troubleshooting tips??

Hi @bruceville. This and more can be found through the links in our Community post about the Alarm Retrofit Kit. If you are unable to find the exact solution, check back here to see if other neighbors have shared a similar experience with their Retrofit Kit throughout the Community. You can also reach out to your support team at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: