Ring protect - transfer

Hi there
If you sell a ring camera can you transfer over the ring protect plan to new owner

Hey @Leeherron. The Ring Protect Plan is not transferable, so I recommend calling into our support team here to cancel the plan and get a refund for any months you will not be using (if you got the yearly plan).

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My Ring Protect Plan came bundled with the device - purchased at costco. selling house on Nov 3. still have 10 mos left on plan. will I receive a refund or credit for unused months?

Hi @JNew. For questions regarding your plan and any applicable refunds on a purchased plan, you’ll want to reach out to our support team directly so they can take a look at your account. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: