Ring protect plan

I purchased the ring protect plan but every time I go to view previous events it takes me to a page that says my trial has expired. Tried signing out and no luck

Hi @LAR! When a subscription expires, lapses, or is cancelled, all stored recordings are also deleted. At Ring, we value your security and your privacy. For this reason, no videos are saved unless you choose them to be via a subscription. The moment this subscription is inactive, videos are no longer stored. This includes the ending of the trial period. While you cannot recover videos from an old subscription, your events from now forward should be recorded and accessible. Remember to also download any important videos externally, that you wish to keep. I hope this helps! :slight_smile: