Ring protect free trial?

I am just setting up my new ring doorbell, but the free trial of ring protect doesn’t seem to have kicked in, it is just asking me to pay to subscribe?

Hi @Laurajw. You should receive a free 30 day trial of the Ring Protect Plus plan when you set up a brand new device. If you’re not receiving your trial, then you’ll want to reach out to our support team directly so they can make sure it’s properly in place. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: