Ring Protect Basic Cancellation

I received a notice that my Protet Basic Plan had been cancelled and I will get a refund.

I did not cancel the plan but do have the plus plan for all my devices.

I assume the cancellation is because I upgraded but that is not clear in the message I received.

Is that the case?

Good question @wrkeen! If you’ve upgraded your plan, then you will indeed receive a refund for the remainder of the Basic Protect Plan. Our help center article will mention this and more regarding upgrading plans. I hope this helps! :slight_smile:

Thanks! That makes sense. Maybe it should be a sentance in the refund message so dummies like me will know.

I need to cancel because my door bell broke