Hi @Pre123. I’m sorry to hear about the experience you’ve had with your Ring devices and our support team so far. As the Community is a neighbor-to-neighbor forum and not a direct line to support, I can provide helpful suggestions but I’m not able to look into your account or do any in-depth troubleshooting here. In order to view previously recorded events, you will need a valid Ring Protect plan subscription. The Basic plan will cover one device while the Plus plan will cover all devices at a single location, so it’s important to know which plan you have, and you can read more about the plans in our Help Center Article here.
If you already have an active subscription in place but still cannot view previous motion events or Live Views, could you provide a bit more detail on what happens when you try to view them? Do you receive any type of error message, and if so can you share a screenshot of this? It would help me see exactly what you’re seeing on your end.