Ring Pro suddenly far more sensitive

I can also confirm that my Ring Pro sensitivitiy seems to be hyper sensitive now. Adjusting the slider and redrawing the motion boxes have no effect. Have had this Ring Pro for over 2 years now without issue, now movement that would have been ignored earlier is now prompting an alert. Things like cats walking across the sidewalk or in some cases random trash blowing around have triggered motion alerts. I have gone from maybe 5 or 6 alerts a day for the past 2 years to close to 40 alerts a day this past week with the sensitivity set to people only and the detection box reduced to about 1/5 of what it used to be. Please help.

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I have been having the same issue for the past 3 days… Called Ring Support twice - changed the sensitivity twice, changed the field of motion many times - all have no effect on the the number of alerts being received… The camera is now useless, as there are too many alerts to pay attention to. Why can’t RING take responsiblity for a change THEY made and stop trying to get us to adjust our specifications that have worked (in my case) for 3 years?

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I am having the same issue! Tried redrawing the motion zones and adjusting sensitivity but still get notifications every time a car drives by. This just started on October 17. Never an issue prior to that day. What was changed? This is totally annoying and seriously reduces the value of the Ring doorbell!

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I am about to rip my Ring doorbell off the door frame and throw it away. We have had ours for two years with no problem, and as of a few days ago, it goes off about every 10 seconds. I’ve tried making all of the suggested adjustments and it still goes off just when the wind blows. I really hope this problem gets fixed soon!! It’s literally gone off 8 times in the time I’ve typed this.

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Update:

I called support. He was very nice, but said they had no idea this is happening to anyone. I told him to come here and read this thread.

He rebooted my doorbell from his side.

Now, I have the opposite issue - my doorbell barely chimes, even when someone is standing there. I had company yesterday, and the alert only went off once, even with people coming and going multiple times.

I also went in and out several times, with only one alert.

So, if they tell you to reboot, use caution.

I’m going to have to call in again tomorrow and ask for an upper level tech.

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Same issue here. The motion sensitivity has suddenly gotten annoyingly frequent. It used to detect only on the sidewalk coming up to my front door. Starting today it now triggers when anyone walks by in the street which is 30 feet or more from my front door. I have it on people only but it is going off so much it is about to be rendered useless. I bought a new Ring Doorbell Pro today to replace my current one due to power issues I have been having. My current Pro randomly shuts down and I have to take it off the wall, disconnect the wires and hook them back up to get it to reboot. (And yes I have a 16 vac 30VA transformer in the attic). I was going to install the new Doorbell Pro, but if this is the new norm for motion alerts I may return it and go another direction.

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It’s still happening to me even though I have it set to lowest sensitivity.

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Jennifer, I would welcome getting some Technical Help on this issue. I can tell that Ring has done some oftware upgrades, because I got a notification that “with the new software,” so something has definately changed.

Please feel free to open a case on my behalf as I really am tired of getting so many alerts. It was working fine, then suddenly become hyper senstive, and even when I elminate the area where the alerts come from, it still goes off.

I thought I was going crazy, I have been trigger on every person walking their dog since the made this change… It is VERY annoying… It as if I almost have to disable the alerts which almost makes the camera useless unless someone rings the door bell. Please put back the old firmware. Or put a “hypersensitive” button that can be disabled.

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I have the same problem and the slide is all the way towards people.

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I called support and spoke to Mia then Brittany in Level 2 support. I was told that there was a software update on Oct 15 that likely affected the sensitivity. They added a People Only option in addition to the slider.

I was basically walked through making my zone smaller and smaller and smaller, to where I hardly have any zone coverage at all. I’m not sure I like this idea as I was able to get people walking across the street toward the house, and now I might get people’s feet if they walk on the sidewalk in front of my house. Which seems a decrease in security. I am monitoring for now, but am not happy with this solution currently.

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Same issue with all my Ring cameras! Just recently as well!

I am having the same problems and nothing is working. Please help…tired of the chimes every min

@Jennifer_Ring wrote:

Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples.

Yes, feel free to contact me in regards to this issue.

This issue is NOT solved… did someone get a fix?

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@Jennifer_Ring wrote:

Thank you for this information, neighbors! Looks like there may have been some adjustments with our motion detection. Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples.

Jennifer, can you remark on this being marked as solved. I am still having the issue unless I make my zone very small. In this case, it doesn’t catch all the movement in front of my house. I just walked one way, then the other, and it only caught one of the directions on the same side walk.

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I also continue to have the same issue.

This problem is far from “solved.”

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I posted "Please let me know if it is okay to reach out to you on the email address associated with your Community account as the team would like to see some recent examples. " Only one neighbor actually responded that it was ok for me to reach out. Therefore, I marked my response as a solution for the time being so hopefully neighbors on this thread allow us to investigate this in more detail and get the information we need.

You’re welcome to contact me by email.

You can contact me, I don’t have an issue with support reviewing the images/videos, I think today alone there were probably 15 or more alerts, unfortunately I deleted most of them, but I can be assured the will be plenty tomorrow.

Unlike before I would maybe get 1-2 alerts a day, and those were from headlights on cars, which I try to filter out with a mask.