Ring pro setup and offline

I just got a ring pro yesterday. Followed the instructions to set up used a plug in adaptor from ring and it works for 5 minutes then goes offline.
Device health said rssi-59, voltage good so I tried using a WiFi extended and got it to -35 voltage 3985mv. I unplugged it, reset it and still won’t stay connected.

Hey @Renee125. Since you have even done a reset and to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.