I recently upgraded to ring pro or so I thought I was doing?
After install I noticed that smart alerts had disappeared from the dashboard - I used smart alerts via my Alexa devices throughout the house to make the announcement ‘motion detected at the front door’ it was really useful and available in all rooms, without having to check my phone.
I telephoned customer services who told me that the ring pro could not access that feature - so what aspect of ring pro is PRO or any kind of upgrade if basic feature are not available.
I have wasted £159 - asked how they would compensate for this non upgrade and they offered 1 month basic video plan refund totally £2.50 and a free 1 month upgrade to their more expensive video plan
Come on Ring, you can do better PRO insinuates basic features plus extra features not a downgrade - seriously not impressed