I just moved into a new construction home that comes with a Ring Pro Doorbell. I have tried to set it up but the device just has a glowing white circel. I have followed the directions to push the button on the side to get it to go into setup mode but it does nothing. I have bounced the devices and nothing. I even tried to reset it to factory by holding down the button for 25 seconds yet it comes back up to a glow white light. I also removed it from power and put it back to no avail. What are my next steps?
Hey @jlawre23. Since you have attempted a reset and to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.