Ring Pro 2 pixelating

Hi,
Since I installed the ring pro 2 it has experienced pixelating issues, generally the video quality is good but occasionally when someone approaches pixelation occurs not throughout the whole picture but in certain areas. RSSI is -46. Upload speed is 9mb and download is 36mb running on a 2.4ghz network, no issues with any other devices. Have tried hard reset along with uninstall and reinstall ring app, have also reset the router. Even tried bringing the doorbell inside and powered it off another ring adapter right next to the router with RSSI of -33 and even then the exact same issue occurs. Other than this issue the ring Pro 2 works seamlessly so far, with instant notifications and live view access etc. I have also tried WiFi channel 1, 6 and 11.


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10/17/2022 Did you find a solution? I really believe it’s going to be a defect, my doorbell pro starting to pixelate and freeze today. internet signal is -43 Download 43Mb Upload 23Mb reset door bell re install app, changed network , re-installed the doorbell, nothing helped…The only different variable today is that temperature dropped to the low 30’s and it was windy.

Hi neighbors. We have this Help Center page here on other steps you can try for poor video quality. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.