Ring Pro 2 missing majority of motion vs Ring Pro capturing all motion?

Upgraded from a Ring Pro to a Ring Pro 2 over the weekend and have had very little motion alerts vs the Ring Pro that gave me all kinds of motion alerts, which I want. Spent over 2 hours on the phone with Ring customer service and it is still not working properly. Their suggestion was to create 2 motion zones, which worked to capture a few more motion alerts but still missing a lot. I am considering re-installing the Ring Pro and returning the Pro 2. Anyone else having issues?

Hi @squidsandwich. I would only be able to provide basic troubleshooting steps for your concern, and it sounds like you might have gone through them already when working with our support team. My suggestion would be to continue to work with our support team on your concern. Also, since it is an ongoing concern, you can ask to speak with our advanced technical support team to further assist. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.