Ring ownership

Hi, we just moved into a house that has a ring security camera. I can’t link to it because the previous owner is still connected. I’ve reached out to them and he is super helpful but he’s closed his ring account. He tried to log in but says he has a new phone and it won’t let him log in unless he does it from a previously used device. Ring customer service at this point has been less than helpful. Does anyone have any tips on how i can connect to the camera, or how he can go about un-linking it??

Unfortunately, at this point, the only people that can help you is Ring Support.
It can take multiple calls before you get someone that assists you though.