Ring Offline…(Daily!)

Hi folks, any help much appreciated.
My ring video doorbell 2 goes offline daily for several hours at random times. No other device has a problem with my internet connection. I’ve ‘reset my hub/router’ a thousand times.
Even using rings Wi-Fi speed test my download speed is >100+mbps and upload >10mbps.
I can’t seem to connect to the ring network and the bell will not connect to the internet or app on the mobile.
Seriously fed up as this has been ongoing for months and the call lines are always having me on hold >15/20 mins.
This is my last attempt for I bin it off

Hi @b4067dad174f81a4f806020ec301c6. What is the RSSI for your Doorbell? You can find this on the Device Health page, and it indicates the strength of your Doorbell’s wifi connection. If the RSSI indicates a less stable wifi connection, this could be why it is going offline. Additionally, if you have a lot of devices connected to your wifi network, this could also cause some interference. We have more information on wifi in our Help Center Article here as well. I hope this helps! :slight_smile:

Hi,
These vary between 43 to 63. Either way the device is temperamental. It either works ok or simply doesn’t.
I get a 70mbps wifi signal from my from garden 10 meters from the house so perhaps the device is not good enough to capture it

Still no response…but like the doorbell!

Ring is awful and not worth the plastic