Ring not turning on

My ring 2 not turning on, we bought new battery and still not working

Hi @Aly2020, if your Doorbell is not powering on, you will need to make sure the battery has been charged for the full 8 hours. Even a brand new battery requires charging in order for the Doorbell to power on. Also, please note that if it is too cold for the Doorbell, it will be unable to turn on. If the cold weather or the charging time does not apply to you, please reach out to our support team here.