I am writing in regards to the Neighbors app that I tried to utilize for the first time last night. I downloaded the app from Ring (which I have an account with for our doorbell device) and signed in to the Neighbors app via the Ring app. However, when I clicked on the “Incident Map”, it was showing the map for a location that I am not familiar with. When I went into the settings and tried to change the address, it stated that the incorrect address was linked to my Ring account and I needed to remove it from my Ring account. However, when I went to our Ring account and looked at the addresses we have on file, the only address listed is our correct address and the incorrect address is not listed. Therefore, I am unable to remove the wrong address from the Neighbors app or enter in the correct address…. And am not sure why or how the wrong home address is even associated with my account. I do not know that address or anyone that resides there….
I attempted to call the Ring tech support and they walked me through several steps to try to correct the matter…. Deleting the app, redownloading, disabling app, reenabling it, shutting down phone and restarting…. None of these things remedied the situation. Tech support then asked that I email firstname.lastname@example.org to explain the issue and that the case would be escalated so it would be addressed and fixed.
Is anyone else having this issue? I need this issue to be resolved so that I am able to check the status and make reports as to what is happening in my actual neighborhood.