Ring keypad and contact sensor

Products Ring Alarm
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1

I cant connect my keypad and contact sensor to my base…did ring a another setup for that?

2

Hi @user10303. Can you share some more information on what happens when you try to setup your Keypad or Contact Sensor? Are you receiving a specific type of error message, or what part of the setup are you getting stuck on? Feel free to share any screenshots to demonstrate what you’re seeing on your end.

3

Umm my ring base not coñnect to my phone…can you fix it…sorry I can share photo because i use laptop

4

Hi @user10303. You should be able to open the Ring app and select the Base Station, then “Add A New Device”. This will allow you to select which device you are adding to the Base Station. If these devices came in part of a kit, you can just peel the battery tab out for them to start connecting to the Base Station. Please note, this has to be done from a phone or tablet and not a laptop.