Ring Keypad (2nd gen) is self factory resetting

I have a keypad that i have successfully added to my Ring system twice now. After adding it, i check that it works by arming/ disarming the system using this keypad. Then a few hours later, the keypad will factory reset all by itself. I see in the system’s Event History these three consecutive events: 1) keypad factory reset, 2) keypad offline, 3) keypad removed from system. How do i fix this?

Hi @user29272. This isn’t the way your Keypad should be behaving. I suggest reaching out to our support team to look into this concern. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.