Ring just stoppes working

Our 1st generation Ring just stopped working…it wont reconnect to Wifi. There’s 38%battery left, ive tries to recharge but when i plug it in it wont light up and theres a strange hossing sound. Is it time to replace itm

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I would definitely replace it. If you replaced the battery only it could still not work.
But if you get another battery and try it that way at least if you replaced whole item you will always have a spare battery.