Ring floodlight stays on

Hi all

So my motion light works on my ring floodlight, but when opening the app I keep turning it off and it reactivates without me touching anything, and staying on

Have I missed a particular setting so I can only have it activate by motion?

Thanks

Hi @Jack196lr. The lights on your Floodlight Cam should only be activated at night with motion or when manually activated. This Help Center article here has information on the lights for your Floodlight Cam. If you find that your Floodlight Cam is not behaving in this manner, reach out to our support team for the next best steps.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.