Ring Floodlight Cam Wired Pro (late 2021) not responsive, cannot reboot, cannot reset

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#1

A Ring Floodlight Cam Wired Pro is no longer responsive. It’s not connected to the network. Here’s what I’ve tried:

  • Used to app to re-connect: no response.
  • Pressed the top button (releasing immediately), waited 10 mins: no response.
  • Pressed the top button and held for 30 seconds, waited 10 mins: no response.
  • Pressed the top button and held for 1 min, waited 10 mins: no response.
  • Cut power for 10 mins, turned on, waited 10 mins: no response.
  • Cut power for 1 day, turned on, waited 10 mins: no response.

Is the product bricked? What should I do?

#2

Hi @user26908. Since you have tried the basic troubleshooting steps I would have suggested and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.