I’m fairly new to Ring, and I purchased two Ring Cameras last month (Floodlight Cam and Spotlight Cam Battery), and also recently purchased the Ring Chime Pro V2 to help with the issues that I have been having on these cameras.
I’ve always notice the connection issues once in a while (happens very often actually), and sometimes gives me a black screen when it tries to record motion as well on the cameras.
The sound audio on my Spotlight Cam Battery is much better than on my Floodlight Cam for some reason as well, for example I have the Spotlight Cam Battery mounted further back near my front door, but it picks up street sound and audio much better than my Floodlight Cam that mounted right in the driveway. I’ve also notice a lot of static sound on my Floodlight Cam as well, when I look at recordings and in liveview move as well.
When I’m viewing the liveview sometimes as well, the video is very choppy, lags, and sometimes auto zooms in and back out again.
I hope I am able to find the fix for these issues, since I just subscribed to the Annual Ring Protects Plans an hour ago for both these cameras (since my trial runs out tonight), and I am hesitant to purchase additional Ring products / subscriptions for them as well if these issues aren’t fixed, even after purchasing the Ring Chime Pro. I also have Gigabit Internet as well, so I don’t believe my Wifi would be the issue.
I have already tried a few basic troubleshooting tasks already, such as the following:
reseting the cameras
moving the Ring Chime Pro around to see if it helps, even though I had already great Signal Strength before already and I don’t think the Chrime Pro made any difference
(RRSI -62 on the Floodlight Cam, RSSI -42 on the Spotlight Cam Battery).
Thanks hope to hear back soon from the community!