Ring flood lamp drops off network and sometimes can’t access live view

Products Security Cams
1

I’ve had this flood lamp camera for almost three months and it seems that it drops off my network every 3 weeks or so. I’m not sure why it does this since I’ve ran a speed test on my phone while under the flood lamp and it gets very good speed of 330+.

Another issue that I’ve been getting lately is that when I get a notification alert & try to view the activity through the application I’ll get a stream error. This is new and definitely not what I expect from this system that cost me almost $200.

Anyone have any tips for me?

2

Hi @CaptainM. First, you’ll want to check the RSSI for your Floodlight Cam as the RSSI measures your Ring’s connection to your wifi network. You can read more about RSSI in our Community Post here. A high RSSI can result in your Floodlight Cam from disconnecting occasionally. For Live View concerns, you can check out our Community Post on that topic here for some troubleshooting tips and tricks. I hope these resources are helpful! :slight_smile: