Ring Elite Streaming Error When NOT on Wifi

Hi. I’ve had my Elite (PoE) device for approximately 2 years and its been working fine.

All of a sudden I can no longer connect to the doorbell via mobile connection. I get “Streaming Error”

When I’m on the wifi it works.

Nothing has changed as far as I know. Why is this happening all of a sudden ?

I tried calling RING via the Australian phone number they won’t answer and I gave up !

Any help will be appreciated.

Hi there, @husaskin82! As your Video Doorbell Elite is working as intended on your mobile device wifi connection, this will narrow it down to mobile device related factors. Please ensure there is not a VPN enabled on your mobile device. Feel free to also confirm you cellular provider. Reaching out to your cellular provider is a great way to ensure they are allowing streaming on their data plan and settings. I hope this helps! :slight_smile: