I received a brand new Ring Elite (the second one I try), firmware updated and hardwired with CAT6 to my UniFi switch (PoE - 24/250W) and it only connects at 100Mbps never at 1Gbps. The Ring app shows what appears to be an error: “Signal Strength: RSSI-256 (?)” and I have tried different cat6 cables, different ports but still no go.
The Elite supposedly supports 10/100/1000 connection speeds but this is not the case with the two that I’ve tried. Is this a bug? is there a special setting that will allow it to connect at 1Gbps?
I called support twice and they run their usual “test the device” routine and said everything looks good with the doorbell but couldn’t figure out why it wasn’t connecting at the desired speed.
Is there anyway to get an escalation support engineer to look into this? I’d prefer not to go through the same support call experience for them to tell me everything is fine.