Did you get your Ring Elite replaced?
I had the exact same problem with mine. And it stopped working, probably because water got inside the cracked button.
I contacted Ring about this but since my Ring Elite (that cost me 499€) is 2,5 years old, the only option I was given was to throw it in the garbage and buy a new one (to last another 2,5 years in the same place) with a discount of 30%.
Ring doesn’t take responsability of this product defect and doesn’t have no option to repair it.
This is not acceptable!!
Ring says that the Ring Elite (and the other models) is weather resistant, but it only lasted 2,5 years, and my doorbell has an average frequency of usage of once a week.
This is false advertisment to me.
If all the items that are attached to my house that say that are weather resistant, lasted 2,5 years, I would be in big trouble.
The video doorbell I had before Ring was installed in the same place as Ring for more than 15 years, and it was still in great shape. Only replaced it for the online features of the Ring.
I hope other possible buyers read this before making the decision to buy a Ring doorbell.
I’m already checking alternatives to replace my Ring Elite.
I can’t buy a doorbell that only lasts 2,5 years!!