Ring doorbell

Our ring doorbell is “offline” and will not reconnect or even light up when I press the orange button on the back to reset it. It has been charging for 24 hours but won’t light up when plugged into the charger.

Hi @Shanna21. Since your Doorbell is not holding a charge or giving you any signs of life, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back to this thread and let us know how this goes, as your answer may help other neighbors! :slight_smile: