Ring doorbell was hardwired and charging

My ring doorbell was hardwired in and charging. It was also making my indoor bell chime when pushed. I recently unhooked the doorbell to put in a new front door. When I reinstalled the doorbell it no longer showed it was hardwired and it also was causing my bell inside the house to hum very loud and I noticed one of the solenoids used to make the bell chime was partially engaged. When I disconnected the doorbell it was still humming. Has my doorbell gone bad already?

Hi @Unktrack. I’d suggest resetting your Doorbell by holding down the setup button for at least 20 seconds. Afterwards, you’ll just need to set it back up in the Ring App with the steps under Set Up a Device. If that doesn’t resolve this concern for you, please give our support team a call at one of the numbers available here. They can take a deeper look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: