Ring doorbell video history

Hi, my ring doorbell video history won’t show and live

Hi @Kerin are you currently subscribed to a Ring Protect Plan? In order to view, download and share past events, you must subscribe to either our Ring Protect Basic or Ring Protect Plus plan. Learn more about the plans, here.

I have paid the 100 for the protection plan why am I not able to see my history? I paid this last month

Hey @nannaboo202. If you have a paid Protect Plan for your device and you cannot see your event history, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.