Ring Doorbell Pro

Have installed to a door bell which plays musical tones. Will not play when Ring Pro button is pushed. It will ring on my cell phone.

Hi @Shopperboy3. You may need to check how your Pro is wired to your Chime box. You can learn more about wiring your Ring Pro here in our Ring Help Center article and if your Chime Box is compatible try this Ring Help Center article. Lastly, make sure you’ve installed your Pro Power Kit correctly in this Ring Help Center article.