Having this issue since ~18:00 Eastern Oct 29. DoorbellPro. It shows offline in the app and in the desktop app. Yet, reacts perfectly to the motion, recorded several videos since then (too much cat activity these days ). I can ping it. My router shows quite solid connection for last 5 days.
And, yes, as another fellow Canadian mentioned just above - if I go to to the settings to customize the motion zones, I see perfect HD live video!
status.ring.com shows no incidents.
The only thing I noticed is that the ping response time fluctuates a lot. Anywhere between 4ms and 100+ ms. Given the signal strength I would not think it is because of the network. It probably indicates that the device is busy with something. Also it seems that the transformer is warmer than usually, which may also indicate excessive power consumption, but this is subjective, I never measured it.
Other Ring devices work fine. Everything, in my opinion, points to the doorbell itself, its software or the specific service that is only used by the doorbells.
I have restarted the APs (I have several) and the doorbell.
And this happened a couple of weeks ago as well, for a couple of hours.
Ring support is quite pathetic.