Ring Doorbell Pro Voltage

Products Video Doorbells
1

So I recently have had the Danger, Warning message on my Ring Doorbell Pro in the UK

Screenshot_20210416-193954_Ring|544x499
It was installed by a professional electrician and the existing Doorbell was completely disconnected.

It is wired as follows:

Consumer unit to Ring transformer, transformer to pro.

Now showing 32v all of a sudden

Spoke to customer services and then have sent me a pro power kit but the instructions say to wire into an existing doorbell chime.

Anyone got any photos of the power pro kit installed with the transformer?

Or do I need to ask them for a new transformer?

2

The pro power kit is usually only really needed if in the USA or Canada or trying to bypass a chime. This guy installed it without a chime and has some diagrams/pictures