Ring Doorbell Pro Voltage

So I recently have had the Danger, Warning message on my Ring Doorbell Pro in the UK

It was installed by a professional electrician and the existing Doorbell was completely disconnected.

It is wired as follows:

Consumer unit to Ring transformer, transformer to pro.

Now showing 32v all of a sudden

Spoke to customer services and then have sent me a pro power kit but the instructions say to wire into an existing doorbell chime.

Anyone got any photos of the power pro kit installed with the transformer?

Or do I need to ask them for a new transformer?

The pro power kit is usually only really needed if in the USA or Canada or trying to bypass a chime. This guy installed it without a chime and has some diagrams/pictures