Ring Doorbell Pro has PINK video

My Ring Doorbell Pro has a pink screen and I cannot get it to go away. Is there a fix for this?

Hi @FDukes. I used the search function for the Community and found this post here. Try the suggestions that are in that post to see if they will also work for you!

ive got the same problem on my ring doorbell pro camera, at night it changes to a pink screen, i solved it tonite by putting a strong flashlight and held it to the lens for a few seconds it worked but how long for? i tried tapping the doorbell lightly but to no avail

Our support team will be happy to assist further with this. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: