Ring Doorbell Peephole Disconnects Almost Daily

We got a peephole cam less than a week ago, and it has disconnected almost every day since then. When trying to reconnect it, it says there is no connection, and says “streaming error”. I’ve gone through the troubleshooting checklist and called customer service, who said the doorbell showed to have a strong wifi signal.

Things I’ve tried:

-restarting the router (recommended online and by customer support)

-disconnecting the device from my account and reactivating it

-having customer support activate it for me remotely

-removing and recharging the batter (even though it was at 96% when it disconnected)

-checking my internet upload/download speeds (in troubleshooting instructions)

When it becomes disconnected, it does not respond to ANYTHING. The ring button does nothing, and the orange button does nothing (both when pressed, and when held for 20 seconds). Do I need to request a replacement? I’ve already had a package stolen because I didn’t get to it quick enough, but I would have if my door bell was activated and sending motion detection notifications!

Hi @lilpepsinut. Thank you for taking the time to share what steps you’ve tried so far to resolve this concern. Since you have walked through the basic troubleshooting steps I’d have recommended, it would be best to follow up with our support team directly on this matter. Please give our support team a call at one of the numbers available here. They can take a deeper look at your device and account and offer more advanced troubleshooting assistance. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: