My wifi changed and I was unable to hookup the ring to the new router so the ring was removed from account so that I could re-set it up. It now states that it is still owned when attempting to go through setup process and it was removed from my account through the app over a week ago. Anyone have thoughts on how long it takes to clear ownership once removed from the account?
Hey @Bigchillster. You will need to reach out to our support team who can look further into this and help clear up your situation. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.