Same problem here. When i am adding my alexa devices the sound configuration is overriden and my whole neighbourhood knows that someone knocks on my door.
I’ve got my Ring connected to my Echo Show 5 and I’m having the same issue mentioned above. The first ring is silent and the second is as loud as can be! I’ve already received complaints from my neighbor who happens to be the HOA president, so this issue needs to be resolved ASAP! Please get this fixed!