Ring Doorbell not hard resetting

Hi all,

My doorbell stopped working. I assumed that this was due to low battery so I charged it right up. It shows that it is fully charged but the doorbell is dead. I followed the hard reset procedure and the white light flashed once then goes blue again. I have tried a hard reset several times now to no avail.

Is my doorbell’s life over? It is the very first generation of the video doorbell.

Hi @bprecey. If your Doorbell is completely unresponsive, I suggest reaching out to our support team to see what your options are. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.