Ring Doorbell Not Detecting Motion Until Outer Glass Door Opens

I set up in the Motion Wizard that I have an outer door that is glass, yet I don’t get a motion notification until the glass door is opened. So I am not notified when a delivery is put on my doorstep.

Hey @ColleenB. Could you please give our support team a call at one of the numbers available here so that they can look more into this with you? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and share how this goes, as your answer may help other neighbors!