Ring doorbell motion issues

my doorbell shows motion detection is turned off, and no video is available, but when someone does set it off it works, i see a black screen unless someone trips motion.
i enabled motion sensors and saved settings but that makes no difference

Hi @smblackw. I suggest looking over this Community post here. This guide will show you how to optimize your Doorbells motion detection. If this doesn’t work, you may need to contact our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.