Hi have bought and installed a Ring Doorbell Elite. It works great, the connection over CAT6 POE is perfect and fast over internet. I have never had an issue with it dropping out or connecting to it - it’s a grear device on it’s own.
The only issue I’m having with this device is getting it to work properly and consistently with an external doorbell.
I bought and installed a Honeywell dc315 which is on the compatibility list of devices compatible with Ring Doorbells. It is installed using a 12v 1amp power supply.
Most of the time it works great and only chimes the Honeywell DC315 once but randomly when the Ring is pressed it triggers the Honeywell DC315 to chime but it rings over and over and won’t stop ringing. The only way to fix this is to unplug the Ring from my POE switch so it forces a reboot. Once it comes back up it stops ringing and works perfectly for a while then randomly when the doorbell is again pressed it will happens again, constant ringing?
I’ve checked all the connections; all wires are wired perfectly and there is no cross over.
If I pull the wires from the back of the ring and touch them together, they chime only ring sonce as I expected.
I’ve done quite a bit of troubleshooting, like turning off the Honeywell while the issue is occuring and turning it back on however this does not fix it.
The only way fix that I found that works is rebooting the Ring Elite by unplugging it.