Ring Doorbell 3 plus not charging on solar panel

Hi, I have a ring doorbell 3 that i have connected to the solar panel, but it is showing as not connected within the device health.
This is the second solar panel I have tried and it is still not charging. Device has been reset but still no joy.
Anyone any ideas before I throw the dam thing away?

Hey @IanAA. Since this is not only your first solar panel but the second one you have tried and to no avail, I recommend going to our support team so they can look into this further. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 hereto see how to contact support. Feel free to come back and let us know how they were able to get this addressed and fixed for you!